Frequently Asked Questions (FAQ)
Where do you ship?
We currently ship exclusively to countries within the European Union (EU).
How long does delivery take?
Orders are typically processed and dispatched within 8 to 14 working days.
Delivery times may vary depending on destination, carrier performance, public holidays, weather conditions, and other circumstances outside our control.
Will I receive tracking information?
Yes.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and shipping details.
Can I cancel or withdraw my order?
Yes.
EU consumers benefit from a statutory right of withdrawal for eligible purchases. You may request withdrawal within 14 calendar days of receiving your order without providing a reason.
Where applicable, a withdrawal function will be available through our website.
How do I start a return?
Simply contact us at:
info@modernistmood.com
Please include:
- Your order number
- Your full name
- The item(s) you wish to return
We will provide detailed return instructions, including the physical address in Bruxelles-Capital Region (BE) where to ship the return.
Who pays for return shipping?
Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as we cannot be responsible for parcels lost during return transit.
When will I receive my refund?
Refunds are processed within 14 calendar days after the returned parcel has been received and inspected by Modernist Mood.
Refunds are issued using the same payment method originally used for the purchase.
What should I do if my item arrives damaged?
Please contact us within 7 calendar days of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging, where relevant
We will review the case and work with you to find an appropriate solution.
What happens if my parcel is lost?
If your tracking information indicates abnormal delays or delivery issues, please contact us.
We will open an investigation with the shipping carrier. A parcel can only be classified as lost once confirmed by the carrier.
Are your product photographs real?
Many product images are supplied by manufacturers, while certain lifestyle visuals, editorial imagery, and visual enhancements may involve artificial intelligence technologies and digital rendering tools.
Although we make every effort to present products accurately, customers should always refer to the official product description, materials, and dimensions provided on each product page.
Why are your prices lower than many traditional design retailers?
Modernist Mood operates with a lean business model and works directly with specialized workshops and design producers.
By avoiding many traditional retail markups, large showroom costs, and intermediary layers, we can offer carefully curated design pieces at accessible prices.
Are your products original Bauhaus or Art Déco antiques?
No.
Modernist Mood offers contemporary products inspired by Modernist, Bauhaus, Art Déco, and related design traditions. Items should not be considered vintage, antique, or museum originals.
How can I contact customer support?
For all enquiries regarding orders, returns, products, or general information, please contact:
info@modernistmood.com
We aim to respond as quickly as possible and typically within 1-2 business days.