Shipping Policy
Modernist Mood operates as an independent small business focused on delivering a deliberate and quality customer experience. Customer satisfaction remains our highest priority, and every order is processed with care.
Geographical Coverage
We currently offer shipping exclusively to destinations within the European Union (EU).
Order Processing and Delivery Times
Because we operate a streamlined fulfillment network with specialized production partners, parcel preparation and dispatch typically require approximately 8 to 14 working days.
Delivery times are estimates only and may vary depending on destination country, carrier performance, customs procedures, public holidays, weather conditions, and other circumstances beyond our control.
Tracking Information
Once your order has been processed and dispatched, an automated shipping confirmation email containing a tracking number will be sent to the email address provided during checkout.
Tracking updates are available through Shopify's standard order tracking tools and participating carrier networks.
Damaged Items
If an item arrives damaged, customers should contact us within 7 calendar days of delivery and provide:
- Order number
- Description of the issue
- Photographs of the damaged item
- Photographs of the packaging, where applicable
We will review each case individually and work toward an appropriate resolution.
Lost Parcels
If tracking information indicates abnormal delivery delays or if a parcel appears lost in transit, customers should contact us as soon as possible.
Modernist Mood will initiate an investigation with the relevant carrier. A parcel may only be considered lost once officially confirmed by the shipping provider.